Refund & Return Policy – Gul Fragrance

Dear Customer,
Firstly, we apologize for not delivering the desired satisfaction. This policy and the accompanying return/exchange form are designed to handle your concerns swiftly and efficiently. Just fill out the form, and leave the rest to us.

Overview

Our return and exchange window lasts 7 days from the date of order delivery. If more than 7 days have passed, unfortunately, we won’t be able to offer you a refund or exchange.

To be eligible for a return or exchange:

  • The product must have at least 90% of its contents remaining.

  • It must be returned in its original condition and packaging.

  • Proof of purchase (order confirmation or receipt) is required.

Please do not send your purchase back to the manufacturer.

Non-Returnable Items

The following items are non-refundable:

  • Tester Box (Sample Box) – as it is solely for testing purposes.

  • Orders above Rs.10,000 – these are only eligible for exchange, not refund.

  • Gift cards

  • Downloadable products

  • Perishable goods such as food or flowers

  • Opened health and personal care items, and other hygiene-sensitive products

Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed within a few business days, and a credit will automatically be applied to your original payment method.

  • Refunds do not include delivery charges.

  • Sale items are non-refundable.

Late or Missing Refunds

If you haven’t received your refund:

  1. Recheck your bank account or payment method.

  2. Contact your bank or credit card company — it may take some time to post the refund.

  3. If the issue persists, please contact us at {email address}.

Exchanges

We only replace items if they are defective, damaged, leaking, or incorrect. If this is the case, we will also bear the return shipping cost.

To request an exchange, email us at {email address} and send your item to {physical address}.

For all other exchanges:

  • Customers must bear the delivery cost.

  • Exchanges are processed within 3–5 working days.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Once received, a gift certificate will be issued to you.

If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, the refund will go to the gift giver.

Shipping Your Return

To return your product, send it to: {physical address}

  • Return shipping costs are non-refundable, except in cases of damage, leakage, or wrong product sent.

  • For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items we do not receive.

Need Help?

For any return, refund, or exchange questions, contact us at info@buygulfragrance.com or whatsapp Us +92 334 9957022.

We truly value your experience with Gul Fragrance and strive to make every scent and service a delightful